Reference

Privacy Policy for Your bmw77 Account

Your account, device and payment data on bmw77 is handled for login checks, wallet activity and support follow-up, not for random sharing.

Account data useDANA and QRIS recordsDevice access checksSupport data requests
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bmw77 Privacy Policy for Your bmw77 Account
CONTACT PATHS

3 Ways to Ask About Data

Privacy questions should reach the team that can see your account history and explain the next step clearly.

Live Chat Use live chat from the account menu for quick privacy questions about login records, wallet references or device access. We answer in English for Indonesia and keep the chat tied to your verified account session.
Email Request Send data access, correction or deletion requests to our support email with your registered mobile number and last payment method, such as DANA or QRIS. We use those details to confirm the request source.
Account Page Open your profile page to review your name, mobile number and password status before asking for a change. If anything looks wrong, contact us during 09:00-23:00 WIB from the linked account.
DATA HANDLING

6 Controls Behind the Policy

We use privacy controls that match how you actually use the lobby, wallet and support desk. That means collecting only account data needed for access, payment matching, security checks and service records.

Account Records

We store the details needed to run your account: username, mobile number, login status and basic profile fields. These records help us verify you before support discusses wallet activity or changes account data.

Payment References

DANA, OVO, GoPay, QRIS and bank transfer records are used to match deposits, withdrawal checks and account balance questions. We keep references connected to your account so support can trace a transaction.

Cookie Use

Cookies help keep you signed in, remember device sessions and measure page errors. You can clear cookies through your browser settings, but you may need to log in again afterward.

Device Checks

We may record browser type, IP region and device signals when you log in or change account settings. These checks help us notice unusual access without asking you for extra steps every time.

Retention Rules

We keep account and payment records only as long as needed for wallet reconciliation, support history, dispute handling and legal duties where they apply. When records are no longer needed, we remove or anonymise them.

Change Requests

You can ask us to correct profile data, explain stored records or close eligible data records through support. We verify the request with your account details before making any privacy-related change.

Privacy Questions Before You Join

These answers focus on the data questions you may want cleared before opening an account or returning to the lobby. We keep them practical: what we collect, why we need it, how payment records are handled, and how you can reach us. If your case involves a specific wallet reference or login issue, contact support from your account for a safer reply.

We collect the account details needed to identify you, such as username, mobile number, password status and login records. We also record device and payment references when they are needed for access or wallet checks.

We use payment references to match your wallet activity, confirm transaction timing and answer balance questions. Support may ask for a reference code so we can locate the right record without exposing other account data.

Yes. Contact support from your linked account or registered email and explain the field that needs correction. We verify the request through account details before changing mobile number, profile data or access records.

Cookies keep your session active, remember basic device behaviour and help us detect page errors. If you clear cookies on Chrome or Safari, your saved session ends and you may need to log in again.

We share only the data needed to process or verify a transaction through payment channels such as DANA, OVO, GoPay, QRIS or bank transfer. We do not sell your account data to outside advertisers.

We keep records for as long as needed for account operation, payment matching, dispute checks and legal duties where they apply. When a record is no longer required, we remove it or anonymise it.

Use live chat or email support between 09:00-23:00 WIB and contact us from your linked account where possible. Include your registered mobile number and the related payment method if the concern involves wallet data.

Related Pages

bmw77 Indonesia Register About Us FAQ bmw77 Login